Bakomax follows a very transparent Return & Refund policy

Returns/Refund would be applicable in the following scenarios :

1. Wrong item is sent– If the Model received is different from what is shown in the picture or if there is a difference in technical specifications, Bakomax offers a full (no questions asked) replacement/refund as requested by the customer. However the incident has to be reported within 72 hours of receiving the product
with supporting images & videos. However for Machines, Equipment, Spares or Accessories the colour of the product might vary depending on the Manufacturing upgrades.

2. Item Damage – In case there is damage to the product, Bakomax offers a full (no-questions asked) Replacement or Refund whatever is requested by the customer. However the damage has to be reported to the Bakomax Support team within 72 hours of receiving the product with supporting photos & videos.

3. Defective/ Incomplete Product Received – In case of a defective product, Bakomax offers full Refunds, Replacement or Availability of Spare parts/Missing piece (If applicable) whatever is requested by the customer. The defects have to be reported within 72 hours of receiving the product with supporting images & videos.

Note

• In case of any Concern raised Customer must share a opening/unboxing video of the product with the
  customer support team.
• Bakomax support team is available on support@bakomax.com. You can alternatively also register your complaints on the Bakomax Customer Support Number on our Website.

Returning Goods :

After obtaining a RETURN AUTHORIZATION, the product can be returned to us. Most items can be returned for a refund within 5 days of delivery and the item must be in its original condition and packaging to be accepted. You are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods at the following address:
MODERN KITCHEN EQUIPMENT
4226/1, GROUND FLOOR, ANSARI ROAD, DARYAGANJ, CENTRAL DELHI, DELHI –
110002
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery

Refund Process :

• In case of pre-paid order, the refund will be processed through a payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of the customer from where the customer has paid the transaction amount.
• In case of cash on delivery (COD), we will only initiate an NEFT bank transfer to your bank account. Bakomax required your bank account details:

Bank Name:
Account Number:
Account Holder’s name:
IFSC code:
It generally takes 10-12 working days for your money to get reflected in your bank account after we received
your return shipment.